We can change the email address for you, provided you are able to answer some security questions. We take data privacy very seriously and need to verify who you are. After your email address is validated and changed, you can request a new password online.

For information on returning an item please email [email protected].

We aim to process returns within 5-7 working days of receiving them. You will be notified by email once the return is completed.
We suggest you make a note of the shipping reference given when you sent the item back. This will allow you to track your parcel at every stage of delivery, including when we receive it.

Upon receipt of the returned items, our returns department will inspect and restock the goods. Once this process has been completed, an automated refund is generated on our system. Your outstanding refund is then processed by our accounts department back to your original payment method. This process typically takes 5-7 working days. When returning your products please remember to include your original invoice, without which, your refund may be delayed.

At Amatron we hope that you are happy with your purchases. We take great care in dispatching goods to the highest quality. However, we know that sometimes things can go wrong and you may need to return an item. Please follow the following procedure: We would require an image to be emailed to us showing the damaged condition in which the parcel was received. Please email this to [email protected]. Please ensure that you include your reference number, a copy of your invoice and an image of the parcel showing the condition in which you received it with the returned parcel.

All our products are covered under a 2 year manufacturer’s warranty. You will be required to fill out a warranty claim form, which you can request from our customer services team, and follow the instructions below.
The warranty procedure for orders placed online for home delivery needs to be followed/completed as mentioned below. Failure to do so may delay your claim. (2 sets of documentation are required)

1. Complete and return the warranty claim form.
2. Notify us in writing of the course of action to be taken, the description of the issue and attach a copy of original sales invoice.
3. One set of the above mentioned must be kept inside the box with the goods and the second set must be placed on top of the box and has to be sent to the below mentioned head office address.

Amatron Distribution
Online Returns (Attn of Customer Service Department)

32 River Park

75 De Waal Road,

Diep River, Cape Town,

7800

Once we receive the return and claim, we will log it in the system for the warranty procedure to be initiated and send you a warranty reference number via email for your future reference.
The goods will be sent back to our suppliers for inspection and the warranty claim will be approved or not, based on the results of that inspection.

If you are returning an unsuitable item for a refund, we will refund the cost of the item only and not the original delivery cost.
Should you be returning a faulty item for a refund we will refund both the original shipping costs and the return delivery costs.

We value your feedback, please send all comments and suggestions to [email protected]